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Cardholder Customer Support

Please be sure to report lost or stolen cards immediately upon realizing that the card is missing.

24/7 IVR or Live Agent Customer Service 1-855-741-2262 (Live Agent Support Fee of $2.99 applies)

Or sign in with your card credentials under the Cardholder tab Login of this website and visit appropriate section(s) to resolve your query.  

For questions or concerns referring to online bill payments through the My Card Space portal please call 1-855-289-8472 X103 Monday to Friday 9 am - 5 pm EST.

Statement of Disputed Transaction Forms

Please click on the appropriate link provided below for the required document.

These documents are formatted as Adobe PDF documents and therefore will require that you have Adobe's free PDF Reader installed on your system for viewing. If you do not have this software installed, please download it using the provided link below.

Statement of Disputed Transaction

D├ęclaration du client pour toute transaction en litige


June 28, 2016: With new government legislation in some Canadian Western Provinces pertaining to the payday loan industry being implemented, some stores have decided to no longer sell or support ancillary products or services in their locations in order to remain compliant with the changes. As such, some stores will immediately stop selling or loading the PRIZM Prepaid Visa Cards. We were recently informed of this decision by a number of our clients. Please check with the location that you purchased your card at to confirm if they still service PRIZM and if not ask them for their solution. CanaCash is working on reload solutions and will present these on our website and through many of our distributors in the next few days. We regret that this may cause you some inconvenience, but be assured that we are developing alternatives as quickly as possible.