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Virtual Card F.A.Q'S

What is the PRIZM Virtual Prepaid Card?

The PRIZM Virtual Card is a prepaid stored value virtual card that works like a real credit card utilizing funds that have been pre-loaded onto it, but with no plastic card associated with it. These cards are not credit cards as there is no credit element associated with them. PRIZM Virtual cards can be used for online shopping & purchases at websites, online merchants, internet shops & web stores over the internet. It can even be used for purchases over the phone and fax order where physical presence of card is not required.

How do I apply for the PRIZM Virtual Card?

It is very simple to apply. Click on this link (coming soon) to find a list of customer locations offering the Virtual card.

How do I receive my PRIZM Virtual card?

You will receive your virtual stored value card in your email registered with us after your payment is confirmed.

What information of the virtual prepaid card will I receive in email to start online shopping & purchases?

You will receive following in your email to constitute a virtual prepaid card . . . . .

  • 16 digit virtual card number.
  • 3 digits of CVC / CVC2 number - three digit security number, this is also called verification code. It is normally found on the back of a credit card
  • Expiry date of the card
  • Name on card (this name is provided by the client to personalize virtual card)
  • Billing address of card (this address is also provided by the client to personalize virtual card)

 

How long does it take to process the Pleasure Virtual Card order?

Normally virtual card is sent to client's email address once payment is received and verified, usually within 1 to 4 days.

Please note that most orders are completed faster than above timeframe. Utmost effort is made to complete the order as per above timeframe, however it should be noted we do not guarantee or are held responsible for damage or losses if any delay occurred in a situation beyond our control such as slow banking, act of God or force majeure.

What is the validity/expiry of Virtual Prepaid Card?

Your Virtual card will have an expiry of between 1 to 24 months. The expiry date for the particular card you ordered is shown at the time of purchase and will be disclosed in the confirmation e-mail you will receive when you order your card.

Is my PRIZM Virtual Card reloadable?

Our Virtual cards are available in both reloadable or non reloadable. You can use this card multiple times as long as you have an available balance on it. For the reloadable card: once your balance is used, you can add more money onto it by logging in under Cardholders on the navigation bar of this website

What denomination are cards available in?

CanaCash virtual gift cards are available in $25, $50, $75, $100, $150, $250 & $500 denominations.

Is there any monthly maintenance fee to be paid?

There is no fee in the first six months. Starting in the 7th month there will be a monthly maintenance fee of $2.50

What is the cost of virtual card?

Pricing varies with the value of the card purchased. Please see the Fee Table Below.

Load

Fee

25.00

3.95

50.00

4.95

75.00

5.50

100.00

5.95

150.00

5.95

250.00

6.95

500.00

12.95

What currency are the funds on my card in?

The currency on your PRIZM Virtual card is in Canadian Dollars. If a merchant charges in a currency other than Canadian Dollars, payment will be converted to that currency. You will be charged a Foreign Exchange Fee at the prevailing market rate for any purchases in a currency other than Canadian Dollars.

I want to use my PRIZM Virtual Card to register/verify & pay at eBay & Pay Pal, will it be accepted there?

Yes it will work at both eBay and Pay Pal.

Can I also pay at websites and merchants such as Google Adwords, ccBill, iBill, 2Checkout, Yahoo, Clickbank, Amazon, godaddy, iOffer etc?

Yes, your PRIZM Virtual Card is accepted at above websites and additionally will also work on almost all online merchants accepting payments via credit cards.

What will be the billing address of this Virtual Gift Card?

The Billing address of the card will the one provided by the purchaser at time of purchase.

Who is the issuing bank for the PRIZM Virtual card?

The card is issued by All Trans Financial Services Credit Union Ltd.

Who can get the PRIZM Virtual Card and do you require any ID?

Anyone from any country or citizenship can get the card and no ID is required for the non reloadable virtual. ID is required to obtain the reloadable virtual.

What will happen if at the time of expiry, there are some funds left in my account?

Any funds remaining on the card will be forfeited at the time of expiry. It is up to the cardholder to use all funds available on the card before expiration.

How many PRIZM Virtual Cards can be ordered? Can I get virtual card in my company or business name?

There is no restriction on number of non reloadable cards that can be ordered. Yes, you can get virtual card in your company or business name.

Can I book hotels online and purchase air tickets from websites?

Yes, you can book hotels online as long as there is no requirement to show a physical card.

May I give a PRIZM Virtual Card as a gift?

Yes, it can be gifted to anyone.

Will I be able to get a statement and a balance for my PRIZM Virtual card?

You can get transaction information and the balance on your card by going to the mycardspace login on this website.

Although my PRIZM Virtual card works great at many online shops, websites and merchants, it didn't work at one or two sites/online merchants. Why?

No credit card in the world can claim to work at every website or online merchant. Merchants have their own rules regarding how they accept payment for goods or services. When this is the case then it is out of our control and we cannot force a merchant to accept the payment.

Can I return an item purchased with my PRIZM Virtual Card for a refund?

Refunds cannot be processed back to your virtual card. Merchant's policies differ and are out of our control. You may be able to obtain cash refund or store credit but the final decision is that of the merchant. We cannot be held responsible for the quality or suitability of any goods or services paid for with your Virtual card or for any return or refund policy of any merchant.

Can I return my PRIZM Virtual Card for a refund?

No, there is no refund for your PRIZM Virtual Card.

Can I withdraw cash at an ATM with my PRIZM Virtual card?

No, because there is no physical card associated with a virtual card.

Are there any Terms and Conditions or a Cardholder agreement associated with my PRIZM Virtual Card?

Yes. To view the Cardholder Agreement, please go to the Cardholder tab on this website and choose Cardholder Agreements. Once on the cardholder agreements page choose PRIZM Virtual Card

Can I become a distributor for this program?

Please go to the Contact Us tab on the navigation bar of this website and choose Marketing, Sales and Enrollment to contact us for information on becoming a distributor of our Prepaid card products or services.

I have a question that is not covered here. How can I contact you?

You can call our Customer Care Centre at 1-855-741-2262 or go to to the Contact Us tab on the navigation bar of this website and choose Marketing, Sales and Enrollment to contact us for information